Refund Policy

Cancellation and Refund Policy

In order to cancel a booking made through our website, in-person, phone call or our partner channels, you must send to us a written notice of cancellation email as follows:

  1. Written notice to be sent from your registered email address (if any) to info@opendooruae.com

  2. Clear instruction/request to cancel the reservation.

For all reservations originating from travel agencies such as Booking.com or AirBNB.com – such requests shall be made via respective partner channel only.

Please note, below general cancellation/refund rules apply to all reservations unless otherwise agreed in written between the Guest and the Operator. 

  • Request is received at least 30-nights prior to check-in date.

Full Refund less administrative charges of AED 300 (this does not apply to reservations made via Booking.com or AirBNB.com or other booking channels, as for such reservations individual policy applies)

  • Request is received less than 30-nights prior to check-in date

No refund if you cancel less than 30 days before check-in (this does not apply to reservations made via Booking.com or AirBNB.com or other booking channels, as for such reservations individual policy applies)

Operator reserves the right to keep security deposit / down-payment / reservation fee / rental amount against the cancellation to cover full charges as shown above.

By making a reservation all our Guests agree to:

    1. Reservation Terms & Conditions

    2. Refund Policy (this page)

    3. House Rules